Episode 94 | Ketchup, blood, or dog poop?: 6 Customer Experience Lessons Learned from a Vegas Hotel Nightmare
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There are business lessons ALL around us in our day-to-day lives.
Think about it– as a consumer, there are times you’ve been WOWed when a business goes above and beyond, and there are other times… when you’re just flat-out disappointed.
And no matter what, there’s always a lesson you learn and can apply in your own pet business.
As a follow-up to our quick SuperZoo 2023 recap, we’re bringing you the infamous hotel story from our founder, Candace D’Agnolo.
In this episode, you’ll hear:
🐕 Whether it was dog poop, blood, or ketchup… yup, we’re NOT kidding.
🐕 Candace’s thought process as her unique hotel experience was unfolding.
🐕 Six VERY important business lessons Candace took away from this interesting experience.
🐕 How the hotel could’ve handled things differently and created a raving, loyal fan out of a less-than-ideal scenario.
🐕 And so much more!
Ready to build your amazing and intentional customer experience? Then get ready to listen and learn from this episode!
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Lessons Learned Under the Las Vegas Lights: SuperZoo 2023 Quick Recap
